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All apartments are cleaned for arrival and have a weekly change of bed linen and towels. The use of in-room safes and satellite TV is available for a surcharge.

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Key Collection:
Keys should be collected between 09.30 and 19.30, Monday to Friday, and 09.00 to 14.00 on Saturdays. Check-in takes place at the office at 3 Avenida Juan Fuster Zaragoza, Edificio Acuarium II, Local A. Guests arriving outside of these hours should collect their keys from the Alpha office on the junction of Calle Kennedy with Calle Cuenca (opposite the Hotel Caballo de Oro). Please note that this office is only responsible for the handover of keys and no other matter related to the apartments.

Deposit:
A breakage deposit of EUR 200 is required at check-in. This will be returned at check-out once the condition of the apartments has been checked. Guests who must check-out outside of office hours must inform the office in advance and make arrangements for the electronic transferral of the deposit (payment of the deposit by credit card is preferred). Under no circumstances will deposit money be returned before the end of stay.

For reservations of fewer than 7 nights, a EUR 40 supplement is not included in the published rate and will be charged onsite.

Cancellation Policy: If cancelled up to 30 days before date of arrival, 10 percent of all nights will be charged.
If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 2 years are charged EUR 3.00 per night and person for cots.
There is no capacity for extra beds in the room.
Maximum capacity of babycots in a room is 1.

Deposit Policy: 25 percent of the total amount will be charged on the day of booking and is non-refundable.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is not applicable.

Internet: No internet access available.

Meal Plan: This hotel has no meal services.

Parking: No parking available.

Pets: Pets are allowed. No extra charges.


The hotel reserves the right to pre-authorise credit cards prior to arrival.