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Please note, maximum occupancy in rooms is as follows:

Standard Room: three adults and 1 child or two adults and two child only
Deluxe Room: Three adults and one child or two adults and one child only
Junior Suite: three adults and two child or two adults and two child

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Maximum capacity 3 adults and 1 child or 2 adults and 2 children per room.

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Sandos Caracol Beach Resort and Spa offers a variety of restaurant options from where to chose:

La Laguna(Main Restaurant): International Buffet.
Las Mascaras(Buffet Restaurant): International and Mexican Buffet.
La Riviera: Restaurant featuring à la carte Mediterranean specialties and a salad buffet, reservation required.
El Gaucho: Grill/Steak house, à la carte with salad buffet, reservation required.
El Templo: Oriental Restaurant with à la carte service, reservation required.
La Toscana: Italian Buffet Restaurant featuring Italian specialities.

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The stunning beaches stretch for miles and offer the perfect opportunity for scuba diving with a huge variety of colorful fish. Sandos Caracol Beach Resort & Spa features a modern 1,600 m2 spa that includes a sauna and thermal bath circuit.

The Sandos Caracol Beach Resort and Spa is surrounded by beautiful white sandy beaches, unique vegetation including cenotes, mangroves and natural lagoons.

The hotel offers activity programs with the team of entertainers including; guided walks, darts, petanque, table tennis, dance classes, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics.

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Sandos Caracol Beach Resort & Spa recently re-opened with new spacious facilities that perfectly integrates in its natural surroundings. Strategically situated a short distance from Playa del Carmen and close forty-five minutes from Cancun International Airport.

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Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Cancellation Policy: If cancelled up to 3 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
One child under 12 years stays free of charge when using existing bedding.
Up to two further children under 12 years are charged 25 % of the room stay per night when using existing bedding.
One older child or adult is charged 42.5 % of the room stay per night when using existing bedding.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is included.

Internet: Wired internet is available in the entire hotel and costs USD 5.00 per 30 minutes.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: Free private parking is possible on site.

Pets: Pets are not allowed.


The hotel reserves the right to pre-authorise credit cards prior to arrival.