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All rooms are en suite with power shower, tea and coffee making facilities, hairdryer, iron and ironing board, fan, in-house movies, telephone and modem points.

The restaurant is open for breakfast, lunch and dinner, and the bar serves light snacks.

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The hotel is situated in the city centre within the Mailbox complex, less than 5 minutes’ walk from ICC and less than 10-15 minutes’ walk from NIA and New Street Station. The hotel is well located for city centre shopping, nightlife and restaurants.

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The hotel is situated on Level 7 of The Mailbox, overlooking the canal. For satellite navigation directions, please type Suffolk Street, Queensway.

By Car:
From the M6 (North and South):
- Leave the M6 at junction 6, and follow signs to the A38/city centre.
- Go under 2 tunnels: Great Charles Street and Queensway.
- As you exit the 2nd tunnel, move into the left-hand lane.
- Look opposite the dual carriageway and you will see The Mailbox.
- Do a U-turn at the next available island.

From the M5 (North and South):
- Leave the M5 at junction 3.
- At the motorway island, follow signs for Birmingham city centre.
- Take the A456 (Hagley Road West) for approximately 3.2 km (2 miles).
- You will then see signs for The Mailbox from here.

Parking:
The Mailbox car park (available at an additional cost) is fully secured and allows access to all levels by lift. The entrance to the car park is at the front of The Mailbox.

Please note:
On Sunday October 26th, the Mailbox car park will be closed until 12.00 noon due to the Birmingham Marathon. Please follow diversions to Holday Street car park.

Payment Information:
Guests paying cash will also be required to leave a deposit per night. Please note all Maestro/Switch/Solo cards will be charged on arrival.

Cancellation Policy: If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 12 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
There is no capacity for extra beds in the room.
Maximum capacity of babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is included.

Internet: Wireless internet is available in public areas and is free of charge.

Meal Plan: Continental breakfast is not included and costs GBP 8.50 per person.
Full English breakfast is not included and costs GBP 13.00 per person.

Parking: Private parking is possible on site and costs GBP 18.00 per day.

Pets: Pets are allowed on request. No extra charges.


The hotel reserves the right to pre-authorise credit cards prior to arrival.